Who are we and why are we different?

We have been providing technology management services to SMEs in the West End for almost 10 years. We started in data and databases, moved into IT support, then expanded into development and now cover a whole host of technology management services.

In that time we have gained some useful experience in the management of technology in today's business environment. Here's what we found:

• Support needs to happen in the background, needs to be proactive and workers need to continue working without distraction
• Support should be remote when necessary but there should always be a backup solution close at hand as some problems need someone to be there
• Businesses need constant communication from their technology commapny, even if it's to let them know things are going to be delayed
• Business people and geeks don't understand each other, there are very few business to geek, geek to business interpretors, very few
• Management of technology is not only about resolving problems, it's also about understanding the business and coming up with ideas to achieve business goals through the use of technology - this is important BUSINESS SHOULD LEAD TECHNOLOGY - TECHNOLOGY SHOULD NEVER LEAD BUSINESS
• With the right technology, you can achieve very much with very little.

And here's how we have adapted our products and services:

• Support contracts include option for permanent monitoring of networks, alerts and proactive checks and upgrades
• On-site technicians to resolve issues at no extra cost (to remote support)
• Help desk for logged calls, to give total visibility of work done and in progress
• Packaged products and services all under single umbrella, understandable, easy and one single cost
• Closer relationships, better knowledge of the business
• More business orientated services, better solutions.

Our services suit small and medium sized business, we feel we can have a positive effect on any sized business, but we also believe the smaller the business the more impact we can have. Relationships are easier to develop, monitoring technology can be more focused and support more effective. If you feel that we can benefit your business, please join us for a coffee and a chat in our beautiful meeting room.