The importance of transparency and accountability in technology management cannot be understated. We have developed our own web-based application specifically to track the work we do, log the materials we buy and manage our technicians' schedules. This means that if we work for you:

• Your issues are logged immediately - any contact made with our office regarding a technical issue is logged and assigned to the appropriate technician, ensuring he is aware that there is a problem a few moments after you make contact
• Your issues will not slip through the net - the ticket is prioritized based on severity of problem and time logged, the technicians are constantly reminded of pending issues to deal with and will be reminded by management if issues are left for too long
• You will have full transparency of the work we do for your business
• You will have a comprehensive history of work completed, time taken and costs involved - a history of all work completed is looged on our support database. This allows accurate tracking so our clients can see where their money is spent.

For more information on our EF helpdesk, go to contact us and choose your method of contact.