NEED HELP RIGHT NOW? - Call 020 7462 7662 or e-mail support @ efortiori.com

We offer a variety of support options:

• One-off troubleshooting services charged at an hourly rate
• Hybrid maintenance contracts that combine the peace of mind of a small retainer (that covers 24/7 monitoring, immediate alerts to problems and the regular maintenance of your computers) with a reduced hourly rate for any work done by our technicians
• Full service level agreement to cover all work, including proactive alerts and problem resolution, regular meetings to discuss technology and improvements and remote/on-site support
  
  Our on-site charges are charged at the same hourly rate as our remote service for any of our clients within a 5 mile radius of our offices (we are based in the West End), so there are no hidden call-out charges.
  
  All of service level agreements come with minimum response times and minimum resolution times to ensure that our technicians resolve your issues as quickly as possible and all work is logged and available for client viewing to ensure total transperency. All clients are given their own profile on our technology management database which enables them to:
  
  
• Track work completed, work in progress and work planned (fully searchable)
• Purchase or authorize hardware or software (fully searchable)
• Schedule time for a technician to pay a visit

Our technicians are experienced in Windows and Mac systems, we don’t support Linux or Novell.

Tips For those who need immediate assistance

We would prefer to get to know you first but if you have an immediate problem we can pay you a visit, resolve your problem and introduce ourselves at the same time.

Tips before you call us:

• If you have an error message WRITE IT DOWN exactly as it is, or press Print Screen on your keyboard and paste the copied screen shot into a Microsoft Word document
• Try to remember EXACTLY what you were doing at the time of the problem
• List any changes you may have made to the machine’s software (e.g. installing new software or strange messages from the internet asking you if you would like to load software)
• Ask other users on the same network (if you have one) if they have the same problems.

This should help us to resolve your problems much quicker.