We believe that the business processes should drive the technology decisions that are made in order to successfully achieve business objectives (for more on strategy and business process go to our IT Planning page). That's why in addition to proactive support and development of innovative applications, we we also plan, implement and support technology that help a business manage its internal processes. These technologies are typically:

• Accounting software - helps to manage areas such as cashflow, invoicing, credit control or management accounts
• Customer Relationship Management (CRM) applications - manages prospect list and sales process from cold to converted
• Web analytics - helps a business understand how customers are using a web-site in order to enhance - to ensure the visitor visits the target (for example sales) page
• eCommerce - the sales aspect of a web-site, linked to accounting packages or bank payment systems
• Data mining or warehousing - collection and analysis of customer data for marketing or continuous improvement purposes

In order to successfully implement any of the above it is necessary to analyse current processes and technology to create a strategy, source technology, implement and support. We have 3 MBA qualified business analysts to cover accounting, sales and CRM and data acquisition and business intelligence to ensure a successful solution and return on investment.